Terms and Conditions
Effective Date: 01/23/2024
Welcome to Puppy Dreams. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase, submitting an inquiry, or visiting our location.
1. General
Puppy Dreams operates as a licensed and regulated retail puppy store. Our mission is to provide healthy, well-bred puppies to families and individuals, while following strict animal welfare standards and business practices.
These Terms apply to all users of our website, including browsers, customers, vendors, and partners.
2. Health Guarantee
All puppies sold by Puppy Dreams come with a written health guarantee. This typically includes:
- A certified veterinary exam prior to purchase
- Up-to-date vaccinations and deworming
- Short-term warranty against contagious illnesses (as defined in the sales agreement)
- Extended warranty for congenital or hereditary defects (as defined in the sales agreement)
Buyers are encouraged to have their new puppy examined by a licensed veterinarian within 72 hours of purchase to validate the guarantee.
3. Pricing & Payments
All prices listed on our website or in-store are subject to change without notice. Final pricing, deposits, and payment plans (if offered) will be confirmed at the time of sale.
We accept major credit cards, debit cards, and other approved payment methods. Deposits are non-refundable unless otherwise stated in writing.
4. Returns & Exchanges
Due to the nature of live animal sales and biosecurity concerns, all puppy sales are considered final. However, if a health-related issue arises within the guaranteed time period, we will work with customers per the terms of our health guarantee.
Puppy Dreams reserves the right to evaluate each case individually and offer exchanges or store credit when appropriate, but is not obligated to offer refunds except where required by law.
5. Website Use
All content on this website — including images, text, logos, and graphics — is the property of Puppy Dreams or used with permission. You may not copy, reuse, or distribute content from this site without express written permission.
We do our best to keep our online listings accurate, but puppy availability, breed information, and pricing are subject to change and should be confirmed with a store associate.
6. Limitation of Liability
Puppy Dreams is not responsible for damages, losses, or veterinary expenses arising from misuse, neglect, or failure to follow veterinary advice after the puppy leaves our care. We provide resources and recommendations, but final responsibility for the puppy’s ongoing care rests with the purchaser.
7. Privacy
We respect your privacy. Any personal information submitted through our website (such as inquiries or applications) will be handled in accordance with our Privacy Policy.
8. Governing Law
These Terms and Conditions are governed by the laws of the state in which Puppy Dreams operates. Any disputes arising from the use of our site or services shall be resolved in the appropriate courts within that jurisdiction.
9. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Puppy Dreams
Arlington, TX, USA
Phone: (469) 367-0091
Email: support@puppydreams.com